Delivery Policy

Shipping Policy

Thank you for supporting PAWFECT. To protect the rights and interests of both you and the brand, please read the following shipping information carefully before placing your order

All PAWFECT products are personally inspected and packed by the brand owner

In-stock items will be shipped within 2–3 business days after the order is confirmed and payment is completed. Business days do not include weekends and public holidays

If the brand announces travel schedules or special circumstances, shipping time may be extended accordingly. Any adjustments will be announced on the official website

We currently offer convenience store pickup and Taipei self-pickup

For convenience store pickup, parcels will generally arrive at the selected store within 2–3 business days after shipment. Actual delivery time is subject to the logistics provider’s operations

If delays occur due to logistics processing, weather conditions, or other unforeseen circumstances, delivery time will follow the logistics provider’s actual schedule

Please collect your parcel within the pickup deadline notified by the store. If the parcel is returned due to overdue pickup, re-shipment will require an additional shipping fee

For Taipei self-pickup, an appointment is required

Pickup can be arranged after the order is confirmed. The detailed pickup location and time will be provided by the brand directly. Please do not visit without prior confirmation

Please ensure that all shipping information provided is accurate and complete. If delivery fails due to incorrect information (such as wrong store selection or phone number), the buyer will be responsible for the re-shipment fee

In the event of force majeure circumstances (such as natural disasters or peak holiday logistics volume), the brand will assist in tracking the shipment but cannot be held responsible for delays

Pre-order items will have separate shipping timelines indicated on the product page and will follow the stated schedule

Thank you for your understanding and support

Each package carries PAWFECT’s dedication to pets and quality living. We hope to deliver not only your order, but also a sense of care and warmth