Return Policy
Returns & Exchanges Policy
PAWFECT hopes to provide every pet and owner with a reassuring shopping experience.
To protect the rights of both parties, please read the following Returns & Exchanges Policy carefully before making a purchase.
Scope of Application
This policy applies only to products purchased through the PAWFECT official website.
Products purchased via in-person pickup or partner retail locations are not covered by this policy.
Returns and Exchanges for Online Purchases
In accordance with applicable regulations, PAWFECT offers an exchange service within 7 days of receiving the product.
Please note that the 7-day appreciation period is not a trial period.
To be eligible for an exchange, all of the following conditions must be met:
The product must be unused
The product must be undamaged and free from stains
The original packaging and all accessories must be complete
Cases Not Eligible for Exchange
Due to product characteristics and hygiene considerations, exchanges will not be accepted under the following circumstances:
Products that show signs of use, including the presence of pet hair
Damage, scratches, stains, or odors caused by human factors
Incomplete packaging or missing items
Customized products made according to customer-selected materials or colors
Exchange requests submitted more than 7 days after delivery
Embroidery Logo Notice
PAWFECT logos are created using embroidery. Due to the nature of the embroidery process, slight variations such as minor edge lifting, differences in thread thickness, or small variations between individual items may occur. These are considered normal craftsmanship characteristics and reasonable variations, and do not constitute product defects.
Such conditions are not accepted as reasons for returns or exchanges.
Customized Products
Certain products offer customization options and are made according to customer specifications.
Except in cases of confirmed non-human-caused defects, customized products are not eligible for returns or exchanges.
Defective Products
All PAWFECT products are inspected prior to shipment.
If a non-human-caused defect is found on an unused product, please contact us within 7 days of receiving the item.
Once verified, PAWFECT will provide the following solution:
Exchange Request Process
Please submit your exchange request within 7 days of receiving the product via our official contact channels and provide the following information:
Our customer service team will assist you with the next steps after confirmation.
In-Person Pickup and Partner Retail Purchases
Products purchased via in-person pickup or partner retail locations are not eligible for returns or exchanges.
We recommend confirming product condition and suitability at the time of purchase.
Additional Notes
Minor differences in size or weight are considered normal and do not constitute defects
Slight color variations due to screen display differences are not considered defects
Actual product specifications are subject to the delivered items
Policy Updates
PAWFECT reserves the right to update this Returns & Exchanges Policy at any time.
Any updates will be announced on the official website without prior individual notice.
International Orders
Due to international shipping costs, customs procedures, and product characteristics, PAWFECT does not accept returns or exchanges for international orders as a general rule.
If a product is confirmed to have a major, non-human-caused defect while remaining unused, please contact us within 7 days of receiving the item and provide relevant photos for review.
Once verified, PAWFECT will offer an appropriate solution based on the situation, such as a replacement, partial refund, or other remedial options.
International orders are not required to be returned, and the final resolution will be determined at PAWFECT’s discretion.
Requests due to personal reasons, including size concerns, personal preference, or reasonable craftsmanship variations, are not eligible for international returns or exchanges.